Refund Policy
How to get a report refunded — 7 days anywhere, 14 days in the EU, the EEA and the UK, and the cases we refund at any time
The rule
Unlocking the full report is a one-time purchase of digital content that is delivered immediately: the report already exists, and paying lifts the paywall on it. It is not a subscription, and nothing renews.
Two refund windows apply, and the three cases at the end apply at any time.
7 days, anywhere in the world
If you change your mind within 7 days of the payment, write to support@clarkread.com and we refund the whole amount. You do not have to give a reason, and you do not have to have left the report unread.
Repeatedly buying a report and refunding it inside the window is the one thing this does not cover: if the same account or the same card does that more than once, we may decline further refunds on that account. That is about our own window only and has no effect on the statutory right below.
14 days in the EU, the EEA and the UK
If you are a consumer in the EU, the EEA or the UK, you have 14 days from the payment to withdraw from this purchase, without giving a reason. This is a statutory right: it applies even though the report is delivered immediately and even if you have already read all of it. We do not ask you to give it up.
To withdraw, send an unambiguous statement to support@clarkread.com before the 14 days are up. The model form below is all you need, or an email saying you want to cancel. You can also use the contact details in the disclosure block at the top of the Privacy Policy page.
We refund within 14 days of your withdrawal notice, to the payment method and in the currency you paid with. Unlocking is an entitlement attached to the report itself, so a refund returns the report to its locked state.
| Model withdrawal form — copy this if you want the official wording | |
|---|---|
| To | Clark Reads, support@clarkread.com |
| I hereby give notice that I withdraw from my contract for the purchase of the following report | |
| Ordered on | |
| Amount | |
| Report link | |
| Name of consumer | |
| Date |
When we refund at any time
Three cases are refunded in full whenever they happen, however long ago you bought the report, and you do not have to argue for them:
- Generation failed. The report never arrived.
- The report is unusable. A report that is empty, truncated or unreadable.
- You were charged twice. A duplicate charge for the same report.
Write to support@clarkread.com with the report link or the email address you used. You do not need to explain why, and you do not need to escalate.
Card disputes and chargebacks
If you ask your bank or card issuer to reverse the charge, we do not contest it and we do not submit evidence against you. Arguing a small digital purchase costs more than the purchase does. Write to us first where you can — a refund from us is usually faster than a chargeback, and it does not leave a dispute against your account.
Cancelling a subscription
There is no subscription to cancel. Each purchase is a one-time payment for one report, so nothing recurs and there is no renewal date.
How a refund is paid
Refunds go back to the original payment method through Stripe. We send them within 14 days of your request and usually within 2 business days; your bank or card issuer normally shows the credit within 5 to 10 business days after that. We refund in the same currency you paid in.
Nothing in this policy removes a right that consumer law gives you. Where both windows apply, the longer one does.